Privacy Policy

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Effective Date: 12th June 2025

Peter Piper Plumber ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains what data we collect, how we use it, and your rights.

We may collect and process the following personal information:

• Contact details: such as your name, phone number, address, and email.
   
• Service details: such as information about your property or the work requested.
   
• Payment information: such as invoices, quotes, and transaction records (we do not store card details).
   
• Website usage data (if applicable): such as your IP address and browsing behaviour through cookies.

We use your data to:

• Provide plumbing services and respond to enquiries.
   
• Issue quotes, invoices, and carry out service-related communication.
   
• Comply with legal or tax obligations.
   
• Improve our services and customer experience.
   

We will only use your personal data where we have a lawful basis - typically your consent, our service agreement, or legal compliance.

We store your data securely and only keep it as long as necessary for our business or legal obligations. Your information may be stored in secure digital systems (e.g. invoicing software) or physical files, with access limited to authorised personnel.

We may share your data with:

• Trusted service providers (e.g. accountancy software, payment processors)
   
• Legal or regulatory authorities if required
   

We do not sell or rent your data to any third parties.

Where our website uses cookies, they are used only to enhance your browsing experience and track general usage statistics. You can manage cookies via your browser settings.

You have rights under UK GDPR, including:

• Access to your data
   
• Correction of inaccurate data
   
• Deletion of your data ("the right to be forgotten")
   
• Objection to certain types of processing
   
• Withdrawal of consent at any time
   
• The right to complain to the Information Commissioner’s Office (ICO)
   

To exercise these rights, contact us at: hello@peterpiperplumber.co.uk

We may update this privacy policy from time to time. The latest version will always be available on our website or on request.

Peter Piper Plumber

Email: hello@peterpiperplumber.co.uk
Phone: 07917 825176
Website: https://peterpiperplumber.co.uk